BRIDGE · Legal & Privacy
BRIDGE is an operations intelligence platform built by Michael Labs. We collect only the information needed to operate the service, deliver the features you request, and meet our obligations to you. We do not sell your data.
This Privacy Policy describes how Michael Labs (“Michael Labs,” “we,” “us,” or “our”) collects, uses, shares, and protects information in connection with the BRIDGE platform, including any associated web, macOS, and iOS applications, APIs, and related services (collectively, the “Service”).
By accessing the Service, submitting a contact request, or otherwise using BRIDGE, you agree to the practices described in this Policy and to our Terms of Service.
When you contact us, register for the Service, or use BRIDGE, you may provide:
When you access the Service, we automatically collect limited technical information to keep BRIDGE running, secure, and performant:
We use cookies and similar technologies (local storage, session storage) to maintain your session, remember preferences, and analyze usage. You can control cookies through your browser settings, but disabling them may limit functionality.
If you connect BRIDGE to a third-party platform such as your accounting or job management system, we receive data from that platform on your behalf. See the Third-Party Integrations section for details on what we access and how.
We use the information we collect for the following purposes:
We do not sell your personal data. We do not use your business operations data to train machine-learning models without your explicit written consent.
If you provide a phone number and check the SMS consent box on a Michael Labs form, you consent to receive text messages from Michael Labs / BRIDGE related to your inquiry, demo scheduling, account updates, service notifications, and other transactional or service-related communications.
Consent to receive SMS messages is voluntary and is not a condition of purchase or use of any Michael Labs product. You may opt out at any time without affecting your access to the Service.
Message frequency varies based on your activity and requests. Standard message and data rates may apply, depending on your carrier and plan. Carriers are not liable for delayed or undelivered messages. Reply HELP for help or contact us at hello@michaellabs.org.
Reply STOP to any text message at any time to opt out. You will receive one final confirmation message and no further texts will be sent. You may re-enroll at any time by submitting a new contact request and providing consent.
We do not share mobile information or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. Information sharing is limited to the service providers (such as our SMS delivery vendor) who help us deliver the messages you have consented to receive. SMS opt-in data is treated separately from any other data sharing.
BRIDGE connects to third-party platforms that you control. When you authorize an integration, BRIDGE accesses only the data scopes you approve, and uses that data only to provide the features you request.
You may revoke an integration at any time through BRIDGE administrative settings or directly with the third-party platform. Tokens and credentials we store on your behalf are encrypted at rest.
Third-party platforms have their own privacy policies and terms governing how they handle your data. Their practices are not controlled by Michael Labs.
We implement administrative, technical, and physical safeguards designed to protect your data, including:
No method of electronic storage or transmission is 100% secure. While we use commercially reasonable safeguards, we cannot guarantee absolute security. If we become aware of a breach affecting your information, we will notify you in accordance with applicable law.
You are responsible for safeguarding your account credentials and for the activity that occurs under your account.
You may access, correct, export, or request deletion of your personal information by contacting us at hello@michaellabs.org or through the in-app account settings where available. We will respond to verified requests within the time period required by applicable law.
You may opt out of marketing emails by following the unsubscribe link in any marketing message. You may opt out of SMS by replying STOP to any message. Transactional and service-related communications cannot be opted out of while you maintain an active account.
California residents have the right to know what personal information is collected, the right to delete personal information, the right to correct inaccurate personal information, and the right to opt out of the sale or sharing of personal information. We do not sell or share personal information for cross-context behavioral advertising.
If you are located in the European Economic Area or the United Kingdom, you have rights including access, rectification, erasure, restriction, portability, and objection. Our lawful bases for processing typically include performance of a contract, legitimate interest, and consent (for SMS and marketing). Contact us to exercise your rights.
We retain your information for as long as your account is active or as needed to provide the Service. After account termination, we retain certain records to comply with legal, tax, accounting, and audit obligations, and to enforce our agreements. Backups containing your data may persist for a limited period after deletion, after which they are overwritten in the normal course of operations.
BRIDGE is intended for business use and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, notify you by email or through the Service. Your continued use of BRIDGE after updates take effect constitutes your acceptance of the revised Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, we are here to help.
Email us at hello@michaellabs.org. We respond to privacy inquiries within 5 business days.