Help & Support

We’re here to help

Got a question about Voyage? Browse the FAQ below or reach out — we read every message and respond personally.

Reach Us

✉️

Email Support

Send us a message and we’ll get back to you within one business day — usually sooner.

support@michaellabs.org
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Twitter / X

Quick questions, feature requests, or just want to say hi — find us on X for fast, casual support.

@michaellabsapp
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Release Notes

Stay current with every update, fix, and new feature. Voyage improves with every release.

View all releases

Frequently Asked Questions

Getting Started

How do I create my first trip?
Tap the + button on the home screen and give your trip a name and date range. You can add flights, hotels, and activities afterward. Voyage will keep everything organized by day automatically.
Can I import bookings from my email?
Yes — in Settings, find your personal Voyage import address and forward your confirmation emails there. Voyage will automatically parse flights and hotels and add them to the matching trip.
Does Voyage work offline?
Yes. Your entire itinerary is stored on your device and is fully accessible without an internet connection. Perfect for when you’re mid-flight or in an area with poor connectivity.
Is there an iPad version?
Voyage is a universal iOS app and runs great on iPad with a layout optimized for the larger screen. A dedicated Mac version is included with Voyage 2.0 via Mac Catalyst.

Sync & iCloud

How does iCloud sync work?
When iCloud sync is enabled in Settings, your trips sync automatically across all your Apple devices signed into the same iCloud account — iPhone, iPad, and Mac. Changes appear in real time when you’re online.
My trips aren’t syncing. What should I do?
First, confirm iCloud Drive is enabled in your iPhone Settings › [your name] › iCloud. Then open Voyage › Settings › iCloud Sync and toggle it off and back on. If the issue persists, email us with your iOS version and device model.
How much iCloud storage does Voyage use?
Typically very little — most itineraries are under 1 MB. Attachments like photos or documents you add to trips will take additional space, but the app itself stores only what you explicitly add.

Purchases & Billing

How much does Voyage cost?
Voyage is free to download with core features included. Voyage Pro unlocks advanced features including iCloud sync, packing list intelligence, Live Activities, and document storage. Check the App Store for current pricing.
How do I restore my purchase on a new device?
Open Voyage on your new device, go to Settings › Voyage Pro › Restore Purchases. Make sure you’re signed into the same Apple ID that made the original purchase.
How do I cancel my subscription?
Subscriptions are managed through Apple. Go to iPhone Settings › [your name] › Subscriptions, find Voyage, and tap Cancel Subscription. You’ll retain Pro access until the end of the current billing period.

Features & Tips

How do I share my itinerary with others?
In any trip, tap the Share icon in the top-right corner. You can generate a read-only web link that anyone can open in a browser — no app required.
Can I scan my boarding pass?
Yes — tap any flight in your itinerary and select “Add Boarding Pass.” You can scan a printed pass, import from Apple Wallet, or forward a PDF. The pass is stored securely and accessible offline.
How do I add a hotel or restaurant?
Inside any trip day, tap the + button and choose the type of item — hotel, restaurant, activity, transport, or a free-form note. Each card has fields tailored to that type.
Does Voyage support multiple currencies?
Yes — open any trip and tap the currency icon to access the built-in converter with live rates for 150+ currencies. You can also set a “trip currency” and Voyage will automatically show prices in that currency throughout.

Power user tips

01

Use widgets for quick access

Add the Voyage widget to your Home Screen for an at-a-glance view of your next flight, hotel check-in, or trip countdown without opening the app.

02

Ask Siri for trip info

“Hey Siri, when does my next flight depart?” or “What hotel am I staying at tonight?” Voyage’s Siri integration makes quick lookups hands-free.

03

Store documents before you fly

Add your passport, visa, and travel insurance to the Document Vault before departure. Everything is accessible offline and protected by Face ID.

Still need help?

We’re a small, dedicated team and we genuinely care about your experience. Email us and a real person will reply.

Email Support